Privacy policy
Last Updated: 26.09.2024
The Welgo service is operated by WELGO SAS (France), SIREN: 949516744, 10 Rue de Penthievre, 75008 Paris; Welgo Deutschland GmbH (Germany),HRB 20849 FF, Dorfstraße 26, 15366 Hoppegarten; and Welgo Belgium (BV), BE1009213536, Jean-Baptiste Colynsstraat 112, 1050 Elsene.
At WELGO, we place the protection of personal data at the heart of our missions and the services we offer you. We treat your personal data with the utmost care and believe that you should have control over it. We undertake never to sell or rent this data. This privacy statement explains how we handle your personal data.
How does Welgo protect personal data?
Welgo is committed to taking into account the protection of your personal data and privacy right from the design stage of our services. We have implemented appropriate technical and organizational measures to ensure security and guarantee that your rights are respected and properly exercised. All personal data is transmitted securely using TLS encryption.
What personal data does Welgo use and why?
When you use our Welgo service, we process the following personal data:
– Identification and registration data: name, email, phone number, postal address (processed via Tally and Crisp and stored on Microsoft Azure servers in France).
– Payment information (processed via Stripe)
– Personal space access data: password, login credentials (processed via Auth0)
– Device information: MAC address, IP address, operating system, browser type and version
– Customer service and satisfaction tracking data
– Reaction data to targeted advertising
– Geolocation data of bicycles
– Bicycle usage data for maintenance purposes
– Personal data required for rental contracts with our financing company
We use this data for the following purposes:
– Contract performance and service provision
– Legal obligations
– Legitimate interests (IT management, legal, security, service improvement, understanding user expectations, measuring advertising campaign performance)
– Anti-theft measures and service optimization
– Providing subscribers with trip statistics
Legal Basis for Data Processing
We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
– Consent (Art. 6 para. 1 lit. a GDPR)
– Contractual obligation (Art. 6 para. 1 lit. b GDPR)
– Legitimate interest (Art. 6 para. 1 lit. f GDPR)
– Legal obligation (Art. 6 para. 1 lit. c GDPR)
To which parties are personal data communicated?
Data may be transmitted to:
– Welgo’s internal departments responsible for service execution
– External service providers and subcontractors, including:
– Tally: form manager, managing your subscription requests
– Google Analytics: for understanding app usage and improving user experience
– Auth0: our authentication provider for secure account access
– Stripe: for secure payment processing
– OneSignal: for sending push notifications
– SendGrid: for sending account-related emails
– Twilio: for sending SMS notifications
– Microsoft Azure: our application and databases are hosted on Microsoft Azure’s French servers
– Our financing partner M2M FINANCEMENT
– Welgo’s commercial partners, only after informing you and obtaining your explicit consent
Welgo processes all your personal data within the European Union (EU). Our primary data storage and processing occur on Microsoft Azure servers located in France.
How long does Welgo keep your personal data?
Welgo retains your personal data only for as long as necessary to provide the service, plus any retention period imposed by applicable legal requirements. We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your personal data when determining the appropriate retention period.
What are your rights regarding your personal data?
Under GDPR, you have the following rights:
– Right of access
– Right of rectification
– Right to object, particularly to receiving commercial communications
– Right to erasure (“right to be forgotten”)
– Right to restriction of processing
– Right to data portability
To exercise your rights, contact us at:
– Email: support@welgo-bike.com
– Mail: Welgo – 10 rue du Penthièvre, 75008 Paris, France
If you believe your rights are not respected, you can lodge a complaint with the National Commission for Data Protection and Liberties (CNIL): www.cnil.fr/en/plaintes
Changes to Data Processing and Service Usage
If we make changes to our data processing practices:
– You will be notified in advance.
– If you do not agree to these changes, you will no longer be able to use Welgo’s service.
– If you have an active subscription, our standard cancellation policy will apply if you choose not to accept the new terms.
Referral Program
When users invite friends through our referral program, the friend enters the referrer’s details. We do not share or collect any additional personal data through this process.
Insurance
We do not collect personal data for insurance purposes, only tracking bikes in case of theft.
Cookie Policy
Our website does not use primary cookies.
For more information about cookies and how to manage them, visit www.cnil.fr, www.allaboutcookies.org, www.aboutcookies.org, or www.youronlinechoices.eu.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@welgo-bike.com.