Contact us

To contact the Welgo team :

A single point of contact for personalized support

Angelino - Location vélo longtail en Belgique



+32 456 56 84 71

Nicolas Deparis-Welgo



+33 7 57 83 63 40

Loic pinel Welgo



+49 1622927309

The most frequently asked questions about the Welgo subscription

Your bike is insured by Allianz with comprehensive insurance (breakage, theft, and damage). In case of an incident:

  • Contact our hotline available 7 days a week. Each bike comes with a keychain and a unique customer number.

  • We take care of the rest and send a dedicated team to recover the bike.

  • If the cargo bike remains unfound, your bike will be replaced according to available stocks.

  • Welgo is available in France, Belgium, and Germany:

  • In France: Paris and its suburbs.

  • In Belgium: mainly in the Brussels region, but contact us for other cities.

  • In Germany: Berlin.

  • Our subscription is all-inclusive! The rates displayed on the site include:

  • Your longtail bike prepared by our mechanics with the FAMILY PACK (front basket, footrest, frame lock, monkey, front and back cushion)

  • Home delivery of the cargo bike

  • Comprehensive insurance (theft, damage, breakage)

  • Home repair service in case of breakage

  • 7/7 assistance + taxi service in case of problems (if you are more than one kilometer away from your home)

  • A buyback option for the bike at the end of the rental Book your trial for free!

  • Switch: Change your formula or cargo bike at any time, to perfectly match the evolution of your needs.
  • Buy: Fallen in love with your mount? Buy it during the subscription, with an offer adapted to its use and condition.
  • Play: Enjoy unparalleled flexibility with zero registration fees. Ride, explore, and if the mood strikes, start over!

Absolutely, your cargo bike and your subscription adapt to the evolution of your family. A new member in the tribe? Change the model or accessories to meet your new needs.

  • Company-friendly: Absolutely, take a longtail bike in the name of your company and enjoy the same exceptional service.
  • Welgo Business: If you are an employer and want to offer bikes to your employees, discover our tailor-made solutions by visiting Welgo Business.
  • With Welgo, companies and individuals alike find their happiness and that of their teams, thanks to flexible, sustainable, and advantageous mobility solutions.

Find the perfect cargo bike for your family