Contact us
To contact the Welgo team :
A single point of contact for personalized support
The most frequently asked questions about the Welgo subscription
Your bike is insured by Allianz with comprehensive insurance (breakage, theft, and damage). In case of an incident:
Contact our hotline available 7 days a week. Each bike comes with a keychain and a unique customer number.
We take care of the rest and send a dedicated team to recover the bike.
If the cargo bike remains unfound, your bike will be replaced according to available stocks.
Our subscription is all-inclusive! The rates displayed on the site include:
Your longtail bike prepared by our mechanics with the FAMILY PACK (front basket, footrest, frame lock, monkey, front and back cushion)
Home delivery of the cargo bike
Comprehensive insurance (theft, damage, breakage)
Home repair service in case of breakage
7/7 assistance + taxi service in case of problems (if you are more than one kilometer away from your home)
A buyback option for the bike at the end of the rental Book your trial for free!
- Switch: Change your formula or cargo bike at any time, to perfectly match the evolution of your needs.
- Buy: Fallen in love with your mount? Buy it during the subscription, with an offer adapted to its use and condition.
- Play: Enjoy unparalleled flexibility with zero registration fees. Ride, explore, and if the mood strikes, start over!
Absolutely, your cargo bike and your subscription adapt to the evolution of your family. A new member in the tribe? Change the model or accessories to meet your new needs.
- Company-friendly: Absolutely, take a longtail bike in the name of your company and enjoy the same exceptional service.
- Welgo Business: If you are an employer and want to offer bikes to your employees, discover our tailor-made solutions by visiting Welgo Business.
- With Welgo, companies and individuals alike find their happiness and that of their teams, thanks to flexible, sustainable, and advantageous mobility solutions.
