Contact us

Your bike is insured by Allianz with comprehensive insurance (breakage, theft, and damage). In case of an incident:

• Contact our hotline available 7 days a week. Each bike comes with a keychain and a unique customer number.

• We take care of the rest and send a dedicated team to recover the bike.

• If the cargo bike remains unfound, your bike will be replaced according to available stocks.

• Our subscription is all-inclusive! The rates displayed on the site include:

• Your longtail bike prepared by our mechanics with the FAMILY PACK (front basket, footrest, frame lock, monkey, front and back cushion)

• Home delivery of the cargo bike

• Comprehensive insurance (theft, damage, breakage)

• Home repair service in case of breakage

• 7/7 assistance + taxi service in case of problems (if you are more than one kilometer away from your home)

• A buyback option for the bike at the end of the rental Book your trial for free!

• Switch: Change your formula or cargo bike at any time, to perfectly match the evolution of your needs.
• Buy: Fallen in love with your mount? Buy it during the subscription, with an offer adapted to its use and condition.
• Play: Enjoy unparalleled flexibility with zero registration fees. Ride, explore, and if the mood strikes, start over!

Absolutely, your cargo bike and your subscription adapt to the evolution of your family. A new member in the tribe? Change the model or accessories to meet your new needs.

• Company-friendly: Absolutely, take a longtail bike in the name of your company and enjoy the same exceptional service.
• Welgo Business: If you are an employer and want to offer bikes to your employees, discover our tailor-made solutions by visiting Welgo Business.
• With Welgo, companies and individuals alike find their happiness and that of their teams, thanks to flexible, sustainable, and advantageous mobility solutions.